Month: March 2020

What Does Corona Virus Mean for Advertising?

We have lived through Swine Flu, Ebola, SARS, and now Corona Virus. What makes Corona Virus unique is the fact that it is officially a pandemic. The point of this article is not to spread fear (there is enough of that) or tell you what you already know. The point of this article is to talk about what this means for the advertising and marketing community.

We see that the stock market is down. This is a reflection of the significantly reduced economic activity. People are stocking up on essentials and trying to stay home as much as possible. Restaurants are offering take-out and delivery only, if not closing doors completely. Major metropolitan cities are implementing city-wide lock downs, closing bars and other places where large groups of people are gathering. Many large companies are having their employees work from home until further notice. Students are transitioning to online classes.

The question that marketers are constantly asking is, “Where is my audience?” This question is relevant now more than ever. Audiences are shifting and the way the general population is operating has changed almost overnight. So, what does an increase in remote workers mean for advertisers? It just means that our audience is in a different place!

Nielsen Scarborough USA+ reports 90% of Americans working from home listen to AM/FM radio. People are clinging to any sense of normalcy they can find nowadays. Listening to radio can provide this sense of comfort, that things aren’t completely upside down.

“AM/FM radio is the soundtrack of the American worker regardless of where they sit,” Chief Insights Officer at Cumulus Media & Westwood One, Pierre Bouvard, states. Share of listening studies see at work listening at 68%. This number jumps up to 75% at home. This study was conducted on people 18 and up in age during 2019.

An interesting insight seen in this table is the drop in engagement on other platforms at home. This can be attributed to people having other services on in the background.

A recent MARU/Matchbox report shows “…only half of at-home Pandora and Spotify listeners can actually hear the ads.” On the other hand, AM/FM radio ads are heard 83% of the time from at home listeners.

Data from smart speakers shows the prominence of radio listening. AM/FM radio is the number one activity in terms of share of time spent, holding 24% of the share. This is 60% larger than Amazon Music’s 15% share.

NuVoodoo came out with a very recent study showing the consumption trend for radio as Americans tune in for more updates on the pandemic. The study shows 27% of those surveyed claim they are listening to radio more during the pandemic and 37% say they are using it for local market updates.

So, what’s the take away? The take away is that your audience is still there! Engaged now more than ever!

Communicate how your product/services will be augmented in accordance with the pandemic where your audience is actually listening. The key here will be to frame how your brand can help. 

Call us for great deals on remnant so we can help you realign your brand get back in touch with the world during these turbulent times. 562-439-3900

Messenger Marketing: Why It’s Hot

Mobile messaging is not a new technology or practice. We’ve all been doing it for years now. However, recent applications of its use in commerce has shown compelling reasons to think about implementing messenger marketing in your mix.

1. Popularity

Messaging used in business is becoming more common everyday. Why? Well, 87% of the global population engages in chat messaging of some sort. Over 100 billion messages pass through Facebook products everyday. To capture this huge volume of conversation, more than 40 million companies across the world leverage Messenger on Facebook. Click-to-Messenger ads on Facebook are one of the fastest growing advertising products that Facebook offers.

2. Intuitiveness 

It just feels natural. Messaging is how people communicate with almost everyone. Friends, family, coworkers, etc. Why wouldn’t they want to communicate with businesses in the same way? Messaging is quick and flexible. 64% of people would rather message than call a company. 60% claim to be open to receiving personalized messages from companies.

What’s more is people already have the apps necessary to receive and send messages! There is additional friction regarding app download, new interface, or extra notifications. This convenience and familiarity makes it easy for brands to talk to their market through messaging apps. Canadian airline, WestJet, implemented a new chat bot for Messenger which resulted in a 24% positive sentiment lift as well as increased WestJet’s message capacity by five times.

3. Immediacy 

One of the biggest advantages is that the communication is in real time. This is particularly powerful for industries like travel and hospitality. People can get flight notifications, hotel check-in updates, ask urgent questions, and make changes. All on the go. KLM airlines leveraged WhatsApp by sending booking confirmations, flight updates, and gate details to their thousands of passengers and their friends and family.

4. Scale-able Communication 

Advances in natural language programming and artificial intelligence have made bots more intelligent and user-centric. This leads to companies being able to cater to many different customer needs simultaneously. GlobeAir, a private jet chartering company, used WhatsApp to improve its customers’ experience with the brand and smooth out peak business period demand which customer query fulfillment time by 33%.

5. Personalized Engagement

When artificial intelligence meets chat, companies can deliver information and promotions to individuals at scale. Studies cite that 91% of consumers are more likely to buy from companies who remember them and provide personalized offers. The other side of the coin is the sheer amount of time savings. Automated chat allows brands to do more with that freed up time. Singapore based resort, Marina Bay, harnesses the power of chat to accommodate basic requests and give recommendations. This allows the staff to tend to more complex issues or provide a more personal touch to others.

To wrap up, the popularity, ease, speed, scale, and personalization of messaging is great for companies that provide a service such as hospitality and travel. However, having a personal messaging mechanism set up does not guarantee automatic success. A Spectrm study of 242 brands revealed that 45% did not respond within 5 days of being messaged. Similarly, many brands are not providing bots with support staff for complex queries they cannot handle. For chat to be effective, it must be smart and responsive. With proper execution, chat can be one of the most powerful tools that brands leverage.

Give us a call to talk about what chat marketing could mean for your brand! 562-439-3900

Is Your Target Audience Feeling Tech-Fatigue?

All great things come to an end. Even the hyper-connected tech savvy consumer will eventually get tired of being on their phone constantly. A recent study from iHeartRadio sheds light on media consumption trends.

The results highlight the effects of “tech-fatigue”. This refers to consumers scaling back phone usage. This means less opportunities to reach your audience.

1. Digital Detox 

The digital detox trend, coupled with data privacy and malware fears has made the mobile advertiser’s life difficult. 64% of participants in the study reduced their daily phone usage from 5 hours to 4 hours in the span of 14 months. That is a 20% drop in phone usage.

2. Broadcast Radio is Unaffected by Digital Detox 

The listening rates for AM/FM radio have remained constant over the past 5 years. 90% of listeners have listened to the radio at the same consumption level, if not more.

3. Broadcast Radio Gets More Time Than Social Media

This one may be a bit hard to believe, but that doesn’t make it any less true. The average daily time spent per adult (18+) in the U.S. on radio is 102 minutes and 51 minutes on social media. Radio gets twice as much engagement time than social media.

The moral of the story is to prevent your campaign from being hurt by trends such as tech fatigue. Having radio in your marketing mix ensures reach, scale, and reliability.

Call us today for great deals on radio spots! 562-439-3900